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Our Newsletter


Shipping & Returns

General Shipping 

At Kitchen Stools Direct, we offer FREE next working day delivery.  Generally, orders placed with before 4pm will be delivered on a next working day service.  Tracking numbers will be sent you via email as soon as that information becomes available to us.  Generally we will ship all orders via DPD and you will receive an email and SMS on the morning of delivery informing you of an hourly time slot for your delivery so that you do not have to stay in all day.  Shipping to Ireland, Jersey, Channel Islands and Isle of Man incur a small handling fee on the complete order owing to freight costs detailed below

Ireland, Channel Islands and Jersey - £20                    Isle of Man - £10

International Shipping 

Please contact us on 0121 236 7271 and we can calculate the shipping costs to your location.

Damages & Exchanges 

Your satisfaction is our top priority. We sell only the finest quality kitchen stools from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of.  Our products are backed by a 1 year warranty. If your item has a defect, please contact our sales team on 0121 236 7271.  If your product was damaged during shipping, contact us and we'll get the replacement parts you need or arrange for total replacement of the product at no cost to you. 

Returns

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

1. You decided to cancel your order

If the order hasn't been shipped out yet, we can cancel the order and issue you a full refund.

2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed 

If the item isn't working correctly, and it does not appear to have been damaged during shipping, please contact our sales team on 0121 236 7271 and we will resolve any issues quickly and efficiently. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)

3. You received an item that appears to have been damaged during shipping 

If a package appears to have been damaged during shipping, the item is often times still okay.  Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may send out a replacement product or parts as so required. We aim to solve any issues within 1 working day.

4. You've received the product but you've decided you want to return it 

If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met: 

  1. The item must be unopened, unused, and still in the original packaging.
  2. You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
  3. You must contact us to arrange a collection which is a subsidised service and only costs £10 per box.

Once we have received the returned product in our warehouse, we aim to refund your card within 5 working days. You will receive the full amount you originally paid for the returned item (less the £10 per box collection charge and there are NO restocking fees).